Talk to a real person.

Call 416-436-3182, start a chat, or email info@appliancescitywide.com. Answered 24/7.

One number, answered 24/7.

Rob or one of our team asks a few questions about the appliance and your postal code, then books the tech — usually inside 30 seconds for a chat, immediate for a call.

Call 416-436-3182

By starting a chat or call you agree to our privacy policy and to receive service follow-ups about your request. Calls and chats are recorded for quality.

Prefer email? Write to info@appliancescitywide.com — answered within the next business day.

  • 24/7
    Phone answered
  • < 1 min
    Typical chat response
  • Same-day
    Most GTA bookings
  • 22
    Cities covered

What happens when you reach out.

Same flow whether you call, chat, or email — no surprises.

  1. You tell us the basics.

    Appliance, symptom, and postal code. That's enough for us to know roughly what the repair will look like.

  2. We ask a few follow-up questions.

    Brand, age, how long it's been broken, whether you've tried anything. Two to four questions, sixty seconds total.

  3. We book a visit window.

    Same-day or next-day across most of the GTA. Emergencies in the Toronto core usually get a tech within 2–4 hours.

  4. Firm quote, then approval.

    The tech diagnoses on-site and quotes a firm price for parts plus labour. You approve before any work starts. If you decline, you owe nothing.

Three ways to reach us.

Pick the one that fits how you like to work — same team on the other end of each.

  • Call

    416-436-3182

    Answered live, 24/7. Best for emergencies and when you want to hear a real voice before booking.

  • Chat

    Typical first reply under a minute. Best when you want to describe the problem in writing or send a quick photo.

  • Email

    info@appliancescitywide.com

    Answered within the next business day. Best for non-urgent questions, warranty claims with a receipt attached, or follow-up on a past repair.

Where we service.

22 GTA cities — if yours isn't listed, call and we'll tell you.

What to have ready when you call.

Not required — we can work from the symptom alone — but these three pieces of information help us book faster and send the right parts.

  • The appliance and the symptom. Fridge not cooling, washer won't drain, dryer making a burning smell — plain-language descriptions are fine.

  • The brand and (if handy) the serial number. The serial number is on a data plate — inside the fridge on the left wall, behind the kick plate on a dishwasher, inside the door frame on a washer or dryer. Not essential, but it speeds up parts lookup.

  • Your postal code. Confirms we cover your area and helps us quote an accurate arrival window.

Contact FAQ.

Quick answers about hours, coverage, and how we book.

When can I actually reach a person?

The phone (416-436-3182) is answered live, 24/7. Chat typically responds inside a minute during business hours and inside ten minutes overnight. Email lands within the next business day.

Is there an emergency or after-hours line?

Same number — 416-436-3182. Emergency calls (no fridge, flooding washer, smoking dryer) get priority on the schedule; routine bookings go in the next available window.

Do I have to book online?

No. We don't take online bookings at all — every visit is booked on a live call or a chat so we can ask the few questions we need before sending a tech.

Can I just ask a question without committing?

Yes — call or chat and ask. We answer questions whether or not you book. Many conversations end with &ldquo;it's probably fine, here's what to watch for.&rdquo;

Do you service gas appliances?

No — electric appliances only. For a gas stove, gas oven, gas dryer, or gas cooktop call a licensed gas technician; we're happy to recommend one.

Call 416-436-3182