What's covered
Every repair Appliances City Wide performs is covered for twelve months from the date on your receipt. “Covered” means both sides of the job — the part we replaced and the labour to install it — at no additional cost to you.
The part we replaced
If the specific part we installed fails during the warranty period, we replace it again. This applies to OEM parts and the compatible aftermarket parts we sometimes use when an OEM part is back-ordered or discontinued. Part category doesn't matter — compressors, control boards, motors, valves, sensors, hoses, seals are all covered the same way.
The labour to install it
Warranty return visits carry no call-out fee, no diagnostic fee, and no re-booking fee. We come back on the same service schedule we use for new bookings.
The same fault on the same appliance
If the symptom that brought you to us the first time returns within twelve months, we treat it as a warranty claim even if the diagnosis lands on a different component. You shouldn't have to be a technician to know which part to blame.
What's not covered
The warranty is on our work, not on the appliance itself. A few categories are outside scope:
Misuse, accidents, surge or flood damage
Dropping a dishwasher door, overloading a washer, running a dryer with blocked vents, running a fridge in an unheated garage at -20 °C — these are real failure modes but they aren't warranty claims. If you aren't sure, call before scheduling; we'll tell you honestly.
A different fault on the same appliance
If your fridge compressor fails three months after we replaced the evaporator fan, that's a new repair, not a warranty claim. We'll quote the new work the same way — firm price, approval before any labour, twelve months of coverage on the new component.
Manufacturer recalls and under-warranty parts
Parts subject to a manufacturer recall route through the brand, not through us. Same for appliances still under the original factory warranty on the part that failed — you usually get a better outcome going straight to the manufacturer. Call us first and we'll tell you which path is better for your situation.